The following 5 steps can help you if you have problems logging in.

  1. Make sure that your email address is spelled correctly and that you are using the address you registered with
  2. Use Chrome, Safari or Firefox and make sure you have a strong internet connection
  3. Log on with a PC, laptop or tablet
  4. Forgot your password? Please use the password reset option, and you will receive a new password from the platform.
  5. If you can't solve the problem right away, send a message to your partner and connect via these alternatives: How can we conduct our session if the platform isn´t working?