Volunteer Vision

You can report bugs and problems with your technology, platform, or virtual classroom using one of our feedback forms. Check our Help Centre first, many ans...

A good microphone and a quiet environment are important for your mentoring session to go well. Here are some tips for a good audio connection during you...

Audio issues often occur when your microphone or your partner's microphones aren't working. You can check whether your microphone is working by play...

When you can't see or hear your partner, it often helps to change the video provider in the virtual classroom. To do so, please follow these simple step...

To be able to see your partner your webcam must be approved by your browser, the browser should be compatible with our platform, and you should have a stabl...

If you are about to start your session and can't connect with your partner in the virtual classroom, please send a message to your partner to let them k...

If there isn't any laptop or tablet available to run the sessions, we recommend to use a different tool e.g. Whatsapp call while using the session mater...